We’ve had a few issues reported with the EYES, SERUM, and ACNE, but most guys can get the pump working by following Aaron’s instructions on our YouTube channel.
Here's how to prime the pump:
1) Tap the pump on a hard surface a few times with medium pressure.
2) Make sure the bottle is standing upright.
3) Pump for approximately 1 minute, or until the product dispenses.
This should resolve the issue, but if you are still unable to get the product to dispense, please let us know and we will send you a replacement.